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Udemy Handling and Servicing Customers For Retention and Growth FreeCourseWeb

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Language: English
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Files:
  1. Get Bonus Downloads Here.url 183 bytes
  2. 1 - Introduction.mp4 48.4 MB
  3. 2 - Agenda of the course.mp4 7.1 MB
  4. 3 - Complaints Gift or Curse.mp4 12.2 MB
  5. 22 - Self Assessment.mp4 13.1 MB
  6. 23 - Action Plan.mp4 10.5 MB
  7. 24 - Quiz-Answers-Handling-customers.pdf 167.3 KB
  8. 24 - Quiz-Handling-customer.pdf 133.3 KB
  9. 24 - Test.mp4 5.9 MB
  10. 25 - Conclusion.mp4 8.4 MB
  11. 4 - Service Recovery Paradox.mp4 46.2 MB
  12. 5 - Customer Value Pyramid.mp4 59.5 MB
  13. 6 - Moment of Truth Levels Their Outcomes.mp4 57.2 MB
  14. 7 - Case Study Poor Customer Service Negligence.mp4 2.4 MB
  15. 7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf 175.8 KB
  16. 8 - Case Analysis Necessary Tips.mp4 54.5 MB
  17. 10 - Dos Donts in Handling Complaining Customers.mp4 26.8 MB
  18. 9 - Handling Complaints LEAFF Model.mp4 34.3 MB
  19. 11 - Types of Difficult Customers Strategies to Handle Them.mp4 174.3 MB
  20. 12 - Product Process Knowledge.mp4 95.7 MB
  21. 13 - Ownership Empathy.mp4 34.4 MB
  22. 14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 3.4 MB
  23. 14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf 162.0 KB
  24. 15 - Case Analysis Necessary Tips.mp4 74.5 MB
  25. 16 - Networking Relationship.mp4 8.5 MB
  26. 17 - Case Study Where did they go wrong.mp4 3.1 MB
  27. 17 - Where-did-they-go-wrong.pdf 179.7 KB
  28. 18 - Case Analysis Necessary Tips.mp4 56.1 MB
  29. 19 - Developing Retention Strategies.mp4 143.8 MB
  30. 20 - 4 Strategies to say professionally No.mp4 40.4 MB
  31. 21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 43.2 MB
  32. Bonus Resources.txt 386 bytes

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